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RETURNS AND SHIPPING

Change of Mind Returns

Let us know within 30 days of delivery

An item must be returned in same condition you received it and is in the original box and/or packaging- NO SIGNS OF PET OR HUMAN USE.

$29.99 minimum return shipping fee* per item. Return shipping fee can be SIGNIFICANTLY HIGHER

20% restocking fee per item. Original Shipping Fee is not refunded

Store Credit or Refund (customer’s choice) is provided (less fees outlined above) if return is approved. 

An exact colour match of our product images is limited by technology, including digital photography, camera angels & lighting, screen & monitor settings, pixel definitions, operating systems & web browsers. Therefore, expect likely variations in a rug’s colour compared to the images provided on our website. Sydney Rugs Online cannot guarantee that the colour displayed on a customer’s particular monitor is the exact colour of the actual product.

Colour variances are classified as a change of mind return. A change of mind return after purchase is only valid within 30 days receipt of your shipment (terms & conditions apply).

For a change of mind return, we offer the choice of store credit or refund (terms & conditions apply).

 It is the customer’s responsibility to sufficiently package an item being returned to ensure the item is adequately protected in return transit. This includes change of mind returns & faulty/incorrect orders. Due to courier’s terms & conditions, sufficient repackaged images are required to emailed prior to a return being able to be booked.

It is the customer’s responsibility to print & securely tape return labels to an item being returned.

 If you would like to discuss the shipping please email our customer care team.
 Further information can be found in our Terms & Conditions

DAMAGED ITEMS

If any product you receive is damaged or faulty through no fault of your own, it will be repaired, replaced or refunded at our discretion and at no cost to you.

If you notice any damage to your goods please notify our delivery drivers or our Customer Service team within 48 hours of delivery. 

We recommend you thoroughly inspect your goods when they arrive.

We may require confirmation of the damage by way of a photograph for damage assessment.

EXCLUSIONS

Any and all goods that have been used, assembled or custom products do not qualify for a refund under our Refund Policy.

SHIPPING

We normally process all orders and dispatch within 1 to 2 working days and the delivery will vary from 2 to 7* working days depending on location. Please note Deliveries to Perth, Darwin and regional areas may take additional transit time.

*We offer $29.95 delivery fee on all orders with the below conditions:

  • All remote and regional areas will be calculated case by case. 
  • All freight costs will be discussed with customers if they exceed of $50 before dispatch of orders.
  • We may suggest you provide us with a freight forwarder or share costs with us. Please contact our helpful staff with any questions you may have on 0433827900 or email Sarah@SydneyRugsOnline.com.au

 

 

 

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