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0483 930 934                                                                                                                                                                                                                                                                                                                    
📞 (02) 88099 234
     0483 930 934

SHIPPING IN AUSTRALIA WIDE



SHIPPING

We normally process all orders and dispatch within 1 to 2 working days and the delivery will vary from 2 to 7* working days depending on location. Please note Deliveries to Perth, Darwin and regional areas may take additional transit time.

*We offer $29.95 delivery fee on all orders with the below conditions:

  • All remote and regional areas will be calculated case by case. 
  • All freight costs will be discussed with customers if they exceed of $50 before dispatch of orders.
  • We may suggest you provide us with a freight forwarder or share costs with us. Please contact our helpful staff with any questions you may have on 0433827900 or email Sarah@SydneyRugsOnline.com.au

 

Change of Mind Returns

Let us know within 30 days of delivery

An item must be returned in same condition you received it and is in the original box and/or packaging- NO SIGNS OF PET OR HUMAN USE.

$29.99 minimum return shipping fee* per item. Return shipping fee can be SIGNIFICANTLY HIGHER

20% restocking fee per item. Original Shipping Fee is not refunded

**Custom Runner is not refundable

Store Credit or Refund (customer’s choice) is provided (less fees outlined above) if return is approved. 

An exact colour match of our product images is limited by technology, including digital photography, camera angels & lighting, screen & monitor settings, pixel definitions, operating systems & web browsers. Therefore, expect likely variations in a rug’s colour compared to the images provided on our website. Sydney Rugs Online cannot guarantee that the colour displayed on a customer’s particular monitor is the exact colour of the actual product.

Colour variances are classified as a change of mind return. A change of mind return after purchase is only valid within 30 days receipt of your shipment (terms & conditions apply).

For a change of mind return, we offer the choice of store credit or refund (terms & conditions apply).

 It is the customer’s responsibility to sufficiently package an item being returned to ensure the item is adequately protected in return transit. This includes change of mind returns & faulty/incorrect orders. Due to courier’s terms & conditions, sufficient repackaged images are required to emailed prior to a return being able to be booked.

It is the customer’s responsibility to print & securely tape return labels to an item being returned.

 If you would like to discuss the shipping please email our customer care team.
 Further information can be found in our Terms & Conditions

Returns:

Sydney Rugs Online stands behind every product it sells with a goal of 100% satisfaction for "you" the customer. From time to time, there may be an issue with a product. We have designed our return policy to ensure that any problem is efficiently resolved. Please note the steps in our return policy below.

When you contact Customer Service, you will be issued a RA. (Return Authorisation) number. Please note that any merchandise without a RA. number will not be accepted- this includes returns and/or claims.

  1. If your order(s) are damaged by the carrier, please refuse the shipment and notify Sydney Rugs Online or the carrier. If the shipping damage is discovered after the goods have been received, report all the damage to Sydney Rugs Online Customer Service within 5 business days of receiving the goods. Sydney Rugs Online cannot honor any returns or damage claims after the 5 day period. After being notified, we will issue a damage call tag, file a claim, and once the return is received, we will issue a credit.
     
  2. Inspect your order carefully upon receipt. If you are dissatisfied with your purchase, please notify Sydney Rugs Online Customer Service within 7 days from receipt of the merchandise. Sydney Rugs Online will accept approved returns for a 20% restock fee and freight both ways. You will be responsible for arranging return transportation for non-defective returns. The returned good must be in the original packaging material or something equivalent and RA. must be on the outside of the package. Sydney Rugs Online merchandise should be returned as prepaid freight through the appropriate carrier. We regret that we can not accept COD packaging.
     

  3. 1. Defective or faulty merchandise

    • If the merchandise has a manufacturing defect or factory issue within 7 days, Sydney Rugs Online will issue a return label.

    • You should not have to pay the return freight if the item is confirmed defective.

    2. If the item is not defective

    • Sydney Rugs Online will charge a 20% restocking fee.

    • The return freight cost will also be charged to your account.

    3. Return process

    1. Sydney Rugs Online issues a return authorisation number.

    2. The number appears on the courier collection label (call tag).

    3. Sydney Rugs Online emails you a printable return label.

    4. Once the packages are ready, you contact the carrier using the instructions in the email.

    5. Return the products in their original packaging or equivalent packaging.