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EXCLUSIVE IN AUSTRALIA

RETURNS


30 DAY EASY RETURNS

At SydneyRugsOnline you don't have to worry, love your new rug or get a full refund(*shipping charges are non-refundable)  with our 100% satisfaction guarantee. Simply let us know within 30 days of delivery. All we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.

**Please note that shipping charges are non-refundable. The cost of return shipping will be deducted from your refund. Please allow up to 2 weeks for the refund, this allows time for shipping and inspection of the rug.

 If you would like to discuss the shipping please email our customer care team.
 Further information can be found in our Terms & Conditions

  • All returns must be via courier. Returns not via a courier will not be accepted.
  • If you would us to organize the return there is a fixed return shipping price of $29.95 per item which will be deducted from your refund.
  • If upon inspection we find the merchandise to be non-defective, we will charge a 20% restock fee.
  • Please take a photo of the packaged rug in full ready for collection displaying the shipping label for your records.
  • Please allow up to 2 weeks for the refund, this allows time for shipping and inspection of the rug.