Change of Mind Returns
Let us know within 30 days of delivery
An item must be returned in same condition you received it and is in the original box and/or packaging- NO SIGNS OF PET OR HUMAN USE.
$29.99 minimum return shipping fee* per item. Return shipping fee can be SIGNIFICANTLY HIGHER
Original Shipping Fee is not refunded
Replace with another rug at no cost
20% restocking fee per item for just return only.
**Custom Runner is not refundable
Store Credit or Refund (customer’s choice) is provided (less fees outlined above) if return is approved.
An exact colour match of our product images is limited by technology, including digital photography, camera angels & lighting, screen & monitor settings, pixel definitions, operating systems & web browsers. Therefore, expect likely variations in a rug’s colour compared to the images provided on our website. Sydney Rugs Online cannot guarantee that the colour displayed on a customer’s particular monitor is the exact colour of the actual product.
Colour variances are classified as a change of mind return. A change of mind return after purchase is only valid within 30 days receipt of your shipment (terms & conditions apply).
For a change of mind return, we offer the choice of store credit or refund (terms & conditions apply).
It is the customer’s responsibility to sufficiently package an item being returned to ensure the item is adequately protected in return transit. This includes change of mind returns & faulty/incorrect orders. Due to courier’s terms & conditions, sufficient repackaged images are required to emailed prior to a return being able to be booked.
It is the customer’s responsibility to print & securely tape return labels to an item being returned.