SHIPPING AND RETURNS

We normally process all orders and dispatch within 1 to 3 working days and the delivery will vary from 2 to 7* working days depending on location. Please note Deliveries to Perth, Darwin and regional areas may take additional transit time.

*We offer $9.95 delivery fee on all orders with the below conditions:

• All remote and regional areas will be calculated case by case.
   
• All freight costs will be discussed with customers if they exceed of $50 before dispatch of orders.
   
• We may suggest you provide us with a freight forwarder or share costs with us. Please contact our helpful staff with any questions you may have on 0433827900 or email Sarah@SydneyRugsOnline.com.au

30 DAY EASY RETURNS

At SydneyRugsOnline you don't have to worry, love your new rug or get a full refund(*shipping charges are non-refundable + %20 Restock fee)  with our 100% satisfaction guarantee. Simply let us know within 30 days of delivery. All we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.

*Please note that shipping charges are non-refundable. The cost of return shipping will be deducted from your refund. Please allow up to 2 weeks for the refund, this allows time for shipping and inspection of the rug.

• All returns must be via courier. Returns not via a courier will not be accepted. If you would us to organise the return there is a fixed return shipping price of $29.95 per item which will be deducted from your refund.
• If upon inspection we find the merchandise to be non-defective, we will charge a 20% restock fee.
• Please take a photo of the packaged rug in full ready for collection displaying the shipping label for your records.
• Please allow up to 2 weeks for the refund, this allows time for shipping and inspection of the rug.

If you would like to discuss the shipping please email our customer care team.

Further information can be found in our Terms & Conditions

DAMAGED ITEMS

If any product you receive is damaged or faulty through no fault of your own, it will be repaired, replaced or refunded at our discretion and at no cost to you.

If you notice any damage to your goods please notify our delivery drivers or our Customer Service team within 48 hours of delivery. 

We recommend you thoroughly inspect your goods when they arrive.

We may require confirmation of the damage by way of a photograph for damage assessment.

EXCLUSIONS

Any and all goods that have been used, assembled or custom products do not qualify for a refund under our Refund Policy.